Shipping, Returns & Exchanges

Not fully diggin’ what you bought?  

Click HERE to start the return or exchange process.

 

SHIPPING

DOMESTIC SHIPPING

All orders are processed in our warehouse located in Los Angeles, CA. Please allow 2-5 business days for your order to be processed. Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow 48-72 hours for tracking to update. 

While we do all we can to ensure your order is delivered on time, once your order has left our facility we are not responsible if it is lost, stolen or damaged in transit. Lucky for you, shipping insurance can be purchased at checkout with Order Protection for a small fee, so your order is protected no matter what. In addition, we are not responsible for delays in shipment due to conditions beyond our control such as weather, postal service interruptions, etc. 

SHIPPING RATES

We offer free shipping on all U.S. orders $200+ (lucky you!). Shipping rates vary based on weight and delivery destination, and is chosen by the customer at checkout. We currently offer shipping through USPS and UPS. 

EXPEDITED AND OVERNIGHT SHIPPING

We offer expedited and overnight shipping through UPS for U.S. orders, and can be selected at checkout. Expedited and overnight shipping costs are nonrefundable. We do NOT ship on the weekend or U.S. holidays. 

*Please note any order placed after 3PM PST will not be processed until the following business day.

INTERNATIONAL SHIPPING

All orders are processed in our warehouse located in Los Angeles, CA. Please allow 2-3 business days for your order to be processed. Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow 48-72 hours for tracking to update. 

While we do all we can to ensure your order is delivered on time, once your order has left our facility we are not responsible if it is lost, stolen or damaged in transit. In addition, we are not responsible for delays in shipment due to conditions beyond our control such as weather, postal service interruptions, etc.

We now offer ZONOS and encourage international customers to use this service to prepay duty and taxes, receive faster delivery times, get full cost transparency, and experience seamless global shipping. Enjoy!

*International Customers are subject to import taxes, customs duties, and fees. These charges and additional charges for customs clearance must be fulfilled by the recipient.  

SHIPPING RATES

At this time, we are unable to provide free shipping on international orders. International customers can choose between USPS, UPS, and DHL at checkout. Shipping rates vary based on weight and delivery destination.

*Please note international orders shipping via USPS are unable to be tracked once the package leaves the U.S.

EXPEDITED AND OVERNIGHT SHIPPING

We do not offer expedited or overnight shipping for international orders at this time. 

 

RETURN POLICY

DOMESTIC RETURN POLICY

We accept returns on full priced items for a full refund to the original form of payment within 14 days from the delivery date. After 14 days, orders are only eligible for store credit or exchange. Store credit or exchange returns are accepted within 30 days of the delivery date. All returned items must have their original tags and be unwashed and unworn. Online orders can be returned in store.

All Customers returning items will be charged a $5 re-stocking fee, BUT we will cover the shipping costs. 

We offer ONE free exchange per U.S. order, any costs after that will be covered by the customer.

All shipping costs are non-refundable. 

We reserve the right not to provide a refund or exchange on items returned to us in unsuitable condition or outside our return policy. 

SITEWIDE AND FLASH SALES 

Items purchased during a sitewide or flash sale are ONLY eligible for store credit or exchange. Items purchased with a sale promo code are ONLY eligible for store credit or exchange. We accept sale returns for store credit within 14 days from the delivery date. After 14 days, orders are only eligible for exchange. Exchanges are accepted within 30 days of the delivery date.

PRICE ADJUSTMENTS

Yes, we gladly honor a one-time price adjustment on full-priced merchandise within 24 hours of your purchase. Items not purchased at full price are NOT eligible for price adjustments.

SALE AND FINAL SALE STYLES

All sale items are ONLY eligible for store credit or exchange, unless marked as final sale. We accept sale items for store credit within 14 days from the delivery date. After 14 days, sale styles are only eligible for exchange. Exchanges are accepted within 30 days of the delivery date.

We do NOT accept final sale returns. Items marked final sale are not eligible for store credit or exchange. 

Sale items with additional discounts (flash sales, sitewide sales, etc.) are FINAL SALE and are NOT eligible for return or exchange.

We reserve the right not to provide a refund or exchange on items returned to us in unsuitable condition or outside our return policy.  

UNDERWEAR

All swimwear are final sale. This is noted in the description on the product page. 

IN-STORE PURCHASES

Any purchase made in store, including curbside pickup, must be returned to the store. We accept returns for a full refund to the original form of payment within 14 days from the purchase date. After 14 days, purchases are only eligible for store credit or exchange. Store credit or exchange returns are accepted within 30 days of the purchase date. All returned items must have their original tags and be unwashed and unworn. 

All sale items are ONLY eligible for store credit. We accept sale items for store credit or exchange within 14 days from the purchase date. After 14 days, sale styles are only eligible for exchange. Exchanges are accepted within 30 days of the purchase date.

We do NOT accept final sale returns. Items marked final sale are not eligible for store credit or exchange. 

We reserve the right not to provide a refund or exchange on items returned to us in unsuitable condition or outside our return policy. 

INTERNATIONAL RETURN POLICY

At this time, we are unable to provide free returns or exchanges on international orders. If you wish to return or exchange your order, please email info@whimsyandrow.com for more information. 

For a full refund to the original form of payment, reach out to us within 14 days from the delivery date. After 14 days, orders are only eligible for store credit or exchange. Reach out to us within 30 days of the delivery date for store credit or an exchange. All returned items must have their original tags and be unwashed and unworn. 

We reserve the right not to provide a refund or exchange on items returned to us in unsuitable condition or outside our return policy. 

 

THE PROCESS

You will need your order number along with your shipping zip code to begin your return or exchange request. Once you have submitted your request, you will receive your return label. You must send back your item(s) within 14 days of receiving your label, otherwise, your order only eligible for store credit. If you need to make changes to your request please reach out to info@whimsyandrow.com prior to sending back your return.

Exchange orders must be placed at the time of your return request, otherwise, your exchange will not be processed. 

We must receive your return and evaluate its condition before issuing any refunds or store credit. Lucky for you, our returns are fully trackable to ensure your return gets back to us safely. 

If you need to update your request or have any questions, please email info@whimsyandrow.com and someone from our team will gladly help you. 

RECEIVING YOUR REFUND

Once we have issued your refund, you will receive a confirmation email. Please allow 3-5 business days for your bank to process your refund. Third party services, such as PayPal and Afterpay, may have longer processing times.

RECEIVING YOUR STORE CREDIT

Once we have issued your store credit, you will receive a confirmation email containing your store credit. Store credit does not expire and may be used in-store or online. 

RECEIVING YOUR EXCHANGE

Once the shipping carrier has your return, we will process your exchange. You will receive a shipping confirmation email when your exchange ships with a new tracking number.